Refund policy

 

Epic Bargain Shop – Refund & Return Policy

At Epic Bargain Shop, we want you and your loved ones to be happy with your purchase. We offer a 30-Day Change-of-Mind Return Policy on eligible products, in addition to your rights under the Australian Consumer Law.

1. 30-Day Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within 30 days of the date your order is delivered.

For a change-of-mind return, the item must be:

• Unused and unworn
• In its original condition
• In its original packaging where reasonably applicable
• Returned with any included tags or accessories

Change-of-mind returns are subject to the conditions of this policy. Return postage costs for change-of-mind returns are the responsibility of the customer.

Certain products may not be eligible for change-of-mind returns where they have been personalised, customised, made specifically to your requirements, or where another exclusion applies. Any applicable exclusion will be stated on the relevant product page.

2. Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your item is damaged, defective, faulty, significantly different from its description, or you have received the wrong item, please contact us as soon as possible at:

admin@epicbargainshop.com

Please provide your order number and photographs of the item where appropriate so that we can assess the issue and arrange an appropriate solution.

Where a product has a problem covered by the Australian Consumer Law, Epic Bargain Shop will provide the appropriate remedy required by law. Depending on the circumstances, this may include a repair, replacement or refund.

We will not ask you to deal directly with the manufacturer to resolve a problem with a product you purchased from us.

3. How to Request a Return

To request a return:

1. Email admin@epicbargainshop.com with your order number and the reason for your return.
2. We will review your request and provide return instructions where applicable.
3. Please do not send a return to an address printed on product packaging or supplied by a manufacturer unless we have specifically instructed you to do so.
4. Once your return has been received and assessed, we will advise you of the outcome.

4. Return Shipping Costs

Change of mind:
The customer is responsible for the reasonable cost of returning an eligible change-of-mind purchase.

Damaged, faulty or incorrect items:
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Epic Bargain Shop will cover reasonable return costs where required.

5. Refunds

Where a refund is approved, it will normally be issued to the original payment method.

We aim to process approved refunds within 3–7 business days after the return has been received and assessed. Your bank or payment provider may require additional time to process the refund and display the funds in your account.

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

6. Contact Us

For questions about returns, refunds or an issue with your order:

Email: admin@epicbargainshop.com

Customer Support: Monday–Friday, 9:00 AM–5:00 PM AEST